Q. I am not receiving Library emails. Why?

The library sends automatic email notifications to your university email address to provide information about your account, or to advise of things such as changes to due dates and checkout receipts. If you are not receiving library emails, there are a few possible places you should check before getting in contact with IT services.

Please ensure that you check both the 'Focused' and 'Other' tab in your Outlook, as well as the 'Junk E-Mail' folder. If library emails are consistently going to your junk folder, please speak to IT services to check the settings on your account and to ask for help in ensuring they go to your main inbox.

If you cannot see an emails from the library and library staff have confirmed that emails have been sent to your account, please let staff at the Information Hub know and please also speak to IT Services. 

If you are an external member, emails should be sent to the email address you provided on your application form.  

If there is an issue with your University email account, contact the IT Service Desk for help.