Answered By: Hannah Congrave
Last Updated: Oct 13, 2020     Views: 184

There could be lots of reasons for this – a common one is using a browser which is not compatible with the eBook platform. We advise using Firefox, Google Chrome or Internet Explorer.

Old versions of Adobe can also produce error messages. If you need help changing or updating your browser or Adobe, please contact IT Services (

Please contact us at if you continue to experience issues accessing an eBook. Please include details of the title of the book and screenshots of any error messages that you see.

All our eBooks are hosted by external suppliers, occasionally access issues are due to maintenance work or server problems. We work with our suppliers to ensure that disruptions are kept to a minimum. However as some of our suppliers are outside the UK, there may be a delay in resolving a problem or remedial works can be scheduled in off-peak times in a different time zone.

Related Topics