Yes, it is called LibChat. LibChat is the live chat platform built into LibAnswers. It provides a different platform for us to use to interact with our users, with the live, instant message conversations allowing an instant exchange of advice in a more casual format. Any visitor to our website can access the Chat, so these chats can be with staff, students and members of the public.
At the moment Chats can only be started from one place on the library website. This can be found on the 'Finding Help' page, which is accessed via the 'Ask Us a Question' link on the library homepage:
Once you have clicked on 'Ask us a question', you will be redirected to the 'Finding Help' page where an email question can be submitted and our FAQs can be searched. If LibChat is online, a Chat can be submitted via the 'Ask Us' tab on the right hand side of the page, or via the Contact Us box at the bottom of the page.
LibChat is live from Monday-Friday, between the hours of, 10am-12pm and 2pm-4pm