Answered By: Jodie Hannis Last Updated: May 25, 2017 Views: 51
If a book is issued to your account that you feel sure you have returned inform Library staff, either in person at the Library Service Desk, telephone 0116 252 2043 or email firstname.lastname@example.org. Before doing this we would ask that you recheck your shelves at home in case it has been overlooked and ask any friends who may have borrowed it.
When you contact us, we will ask how and when you returned the book. If it was returned through self-return and you can provide the returns receipt this will help our investigations. Our investigations will involve us carefully checking book records and searching all possible locations for it. We will keep you informed of our progress by email, and ask that you also take the time to respond.
Should the searching process conclude unsuccessfully and we are unable to locate the book, we reserve the right to invoice you for the cost of a replacement.