Answered By: Jessica Moore Last Updated: Jul 10, 2018 Views: 112
If a book is issued to your account that you feel sure you have returned, please inform Library staff, either in person at the Library Service Desk, by telephone on 0116 252 2043 or by email firstname.lastname@example.org.
Before doing this we would ask that you recheck your shelves at home in case it has been overlooked and ask any friends who may have borrowed it.
When you contact us, we will ask how and when you returned the book. If it was returned through self-return and if you can provide the returns receipt this will help our investigations.
What happens next?
We will check the Library shelves to see if the item is there.
If the item is found on the shelf we will remove it from your account and tell you we have done so.
If the item is not found we will continue to search over a period of 2-3 weeks in the Library, during which time you will still be able to borrow books. If the book is not found within this time, we will send you an invoice for the cost of a replacement copy which will include a £7 handling charge.
We will keep you informed of our progress by email, and ask that you also take the time to respond.
Once the invoice has been produced and sent to you, if the book has not been found, you will be unable to borrow anymore books until the invoice is paid. The Library does not automatically accept liability for such items.
Please note: If at anytime during this process you do find the item, please return it and inform us as soon as possible. Fines will still be applied to items which are returned after the due date.
If you have any queries about this matter please speak to a member of library staff at the library Service Desk or contact our Enquiry Service.