Q. I've lost a library book, and I've bought a replacement copy. Why am I still being charged for administration?

The £7 administration charge is still payable as it takes staff time and resources to produce the invoice, and subsequently prepare the item for inclusion in the collection.

Any fines that have accrued are waived once the item has been accepted.

Please note that any replacement items are subject to the approval of our Resources teams and must be the newest edition of the lost item, in new condition and not ex-library stock.