Q. I've lost a library book, and I've bought a replacement copy. Why am I still being charged for administration?

The £7 administration charge is still payable as it takes staff time and resources to produce the invoice, and subsequently prepare the item for inclusion in the collection.

Any fines that have accrued are waived once the item has been accepted.

Please note that any replacement items are subject to the approval of our acquisitions team and must be the same edition or newer, and in 'as new' condition.